Alpha2018 Terms and Conditions —
Your Rights & Responsibilities

Alpha2018 is an online gaming platform operating for players in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between alpha2018 and its users. By accessing our services through the alpha2018 website, mobile app, or any other channel, you automatically agree to these Terms.

Alpha2018 reserves the right to update these Terms and Conditions at any time. Users will be notified via their registered email or through a platform announcement. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To open an account on alpha2018, the following conditions must be met:

• Registrants must be 18 years of age or older.
• Each person may operate only one account. If multiple accounts are found, all of them will be closed and any deposited funds may be forfeited.
• Accurate and truthful information must be provided at the time of registration. Providing incorrect information will result in a failed account verification.
• Your account password and login credentials must be kept strictly confidential. alpha2018 will not be held responsible for any consequences arising from sharing them with others.
• To keep your account active, you must log in at least once every 12 months. Accounts that remain inactive for an extended period may be temporarily suspended.

KYC Verification Process

Alpha2018 follows KYC (Know Your Customer) procedures to prevent money laundering and verify user identity. KYC verification is mandatory in the following situations:

• Prior to your first withdrawal.
• When total withdrawals exceed ৳50,000 BDT.
• If any suspicious activity is detected on the account.

For KYC verification, you must submit a clear photo of your National ID (NID) or passport, and if required, a bank statement or utility bill.

Alpha2018 supports the most popular payment methods in Bangladesh. The following rules apply to deposits and withdrawals:

Withdrawals must be made using the same payment method used for the original deposit. Withdrawals to third-party accounts are strictly prohibited. alpha2018 reserves the right to place any suspicious transaction on hold pending investigation, in accordance with its terms and conditions.

Alpha2018 regularly offers a variety of bonuses and promotions. Each bonus comes with its own specific terms and conditions, and failure to comply may result in the bonus being forfeited.

Welcome Bonus

• New members can receive up to a 100% welcome bonus on their first deposit.
• The welcome bonus is applicable only once and is exclusively available to new registrations.
• A minimum wagering requirement of 30x must be met before any bonus amount can be withdrawn.
• The wagering requirement must be completed within 30 days from the date the bonus is claimed.

General Bonus Policy

• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• If bonus abuse or attempts to claim bonuses from multiple accounts are detected, alpha2018 reserves the right to cancel all bonuses.
• Alpha2018 reserves the right to modify, cancel, or replace any bonus offer.
• For Free Spin bonuses, the value of each spin is fixed and cannot be changed.

The following activities are strictly prohibited under alpha2018's terms and conditions. Violations may result in permanent account closure and forfeiture of deposited funds:

• Multiple Accounts: Opening multiple accounts under the same person's name or using a family member's information.
• Bonus Abuse: Placing bets strategically to meet bonus conditions or attempting to exploit the bonus system.
• Fraud: Using any software, bots, scripts, or other technology to gain an unfair advantage.
• Money Laundering: Using the platform for illegal money processing.
• False Information: Providing false or fraudulent information during registration or KYC verification.
• Account Transfer: Selling or transferring your account to another person.

Account Closure Process

Alpha2018 reserves the right to temporarily or permanently close any account without prior notice if there is evidence of a violation of the above rules. If you wish to contest an account closure, you must contact the support team within 30 days.

All games on alpha2018 are fair and operated using Random Number Generator (RNG) technology. The RNG system is regularly audited and certified by independent third parties.

• Game results are final and cannot be changed.
• If a game is interrupted mid-session due to a technical error and the bet is left incomplete, the staked amount will be refunded.
• If your internet connection drops, game results are saved on the server and will be available once you reconnect.
• Alpha2018 reserves the right to investigate any allegation of game manipulation and may withhold the relevant winnings pending the outcome.

Alpha2018 believes gaming is a form of entertainment, not a source of income. That's why responsible gaming is a core part of our Terms and Conditions.

• Deposit Limit: Any member may set daily, weekly, or monthly deposit limits.
• Session Limit: You can set a time limit for your gaming sessions.
• Self-Exclusion: You may request a temporary or permanent self-exclusion from the platform.
• Reality Check: You will receive periodic notifications about your gaming session duration.

If you feel that gaming is having a negative impact on your life or your family's, please contact our Responsible Gaming Visit the page and get support.

Alpha2018 will not be liable in the following cases:

• If a game is interrupted due to internet connection failure or an issue with the user's device.
• If the user personally shares their account password or login credentials with another person.
• When a payment is delayed due to a third-party service failure.
• For financial losses resulting from the user's own actions.

Alpha2018's total liability shall in no case exceed the principal amount of the transaction in question. By accepting these terms and conditions, you acknowledge and agree to this limitation.

Alpha2018 is committed to treating all its members fairly. Should any dispute arise, please follow the steps below:

1. Step 1: Contact our support team via live chat or email with full details of your issue.
2. Step Two: The support team will begin investigating within 48 hours and will aim to resolve the issue within 7 business days.
3. Step Three: If you are unsatisfied with the initial resolution, you may submit a formal complaint. Senior management will review it within 14 business days.
4. Step 4: If the issue remains unresolved, both parties may agree to pursue neutral third-party mediation.

Alpha2018 places the highest priority on protecting your personal information. Our full data protection policy Privacy Policy Full details are provided on the page.

In summary, we use your information to:

• For account management and identity verification purposes.
• For payment processing and fraud prevention.
• To improve our services based on your preferences.
• To meet legal and regulatory obligations.

We never sell your information to advertisers or third parties. All data is protected by SSL encryption.